Returns, Refunds & Cancellations

An order that is still waiting for payment can be cancelled at any time from its page in My Orders.

A paid order can be cancelled from the same page within 12 hours of placing it, as long as it hasn't been handed to the courier. Once it has, it can't be cancelled — but you can return it after delivery.

Cancelled prepaid orders are refunded to the original payment method. Cash on Delivery orders aren't charged.

You can request a return within 7 days of delivery. Items must be unworn, unwashed and have their original tags attached.

Sale items and items marked “final sale” are eligible for size exchange only.

Because our pieces are made in small batches, we can't accept returns of items that have been worn, washed, altered or damaged after delivery.

Open the order in My Orders and choose Request a return once it's been delivered. Pick the items and the reason. We review every request, and once it's approved we arrange the pickup from your delivery address.

When the item reaches us we check it, and then process your refund.

Prepaid orders are refunded to the original payment method — usually within 5–7 working days after we've received and approved the return, depending on your bank.

Cash on Delivery orders are refunded by UPI or bank transfer. You'll be asked for your UPI ID or bank details when you request the return.

If a promo code was used, the refund is the amount you actually paid for the returned items, after the discount.

Need a different size or colour? Write to [email protected] with your order number and we'll arrange an exchange, subject to stock.

If your parcel arrives damaged, or you received the wrong item, tell us within 48 hours of delivery with your order number and photos. We'll replace it or refund you in full.